According to a survey from Lucidworks, a San Francisco-based company specializing in commerce, customer service and workplace applications, shoppers are seeing increased out-of-stock messages online during the pandemic but are mostly open to buying recommended substitutes from online grocery sites and third-party apps. The survey, Shoppers Stay Hungry Online: Groceries on the Internet in 2022, outlined how frequently online grocery shoppers receive an out-of-stock message, what products they’ll never buy substitutes for, and how frequently grocers and third-party apps are offering relevant substitutions and recommendations.
